ANSWERS TO YOUR QUESTIONS

WHAT SHIPPING METHODS ARE AVAILABLE?

We usually send by DHL, FedEx, UPS, TNT etc. express. We will choose according to the current cost-effectiveness and timeliness. Special requirement, please contact our sales.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

If it is sent from warehouse USA or other local warehouse, it will be sent within 1~2 working days and another 1~3 days to arrive.

If the product is sent from warehouse shenzhen, china, it will be usually  sent within 2-3 working days and another 4-6 days to arrive in North America and Southeast Asia, 6-8 days to arrive in other regions. 

If there is special situation for the products, we will inform you when you make orders.

CAN YOU SHIP TO MY COUNTRY?

We provide global logistics services, in addition to Brazil, Russia, India, Myanmar. If you did not get shipping information during the check-out, please contact our service support by info@vepdiesel.com or whatsapp: +8618681352853. We will check again with your country.

Do YOU HAVE THE PARTS IN STOCK?

If the product list indicated "sold out", you need to confirm to our service support by online chat or email: info@vepdiesel.com, to check if they are in stock;

If the product list does not indicate "sold out", they are in stock.

WHAT PAYMENT METHODS ARE ACCEPTED?

Our online sales accepted Credit Card, Visa, PayPal as well as other payment methonds supported by stripe.

We also accepted T/T, Western Union, and you contact our service support  info@vepdiesel.com or whatsapp +8618681352853 if you accept these payment methods.

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IS IT POSSIBLE TO MAKE THE INVOICE LOWER?

Yes usually we could do as your requirement to declare the amount.

DO YOU HAVE WARRANTY FOR THE PARTS?

Yes. We offer 6 months warranty for most of our products and 3 months warranty for some products. The warranty period is shown on the product pages..

WHAT IS THE WARRANTY TERM?

If there is problem due to the product itself instead of man-made, we will provide repair and replacement services.

WHAT IS THE BRAND FOR THE PARTS?

Most of our products are OEM or aftermarket parts with VEP brand or SINOCMP brand. Some products are original if there is no OEM or Aftermarket parts. Our product pages will indicated what kind of parts they are. 

CAN I BUY THE PARTS ACCORDING TO THE PICTURE?

Please noted it is not accurate to confirm a parts just according to the picture. Usually a machine model, part number and picture will help a lot to avoid mistake.